The room is in a terrible mess; it ____ (肯定没打扫过).

A good manager dares to take some risks.

听力原文：Richard, look. I thought you might be getting worried about whether next Thursday was actually on or not. Anyway, yes, it is, so the table is reserved at 12:30 at Cavemdish Hotel where the lunch is the best in town. Well, almost.

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SECTION A CHINESE TO ENGLISH

Directions: Translate the following text into English.

读书或书籍的享受素来被视为有修养的生活上的一种雅事，而在一些不大有机会享受这种权利的人们看来，这是一种值得尊重和妒忌的事。当我们把一个不读书者和一个读书者的生活上的差异比较一下，这一点便很容易明白。那个没有养成读书习惯的人，以时间和空间而言，是受着他眼前的世界所禁锢的。可是当他拿起一本书的时候，他立刻走进一个不同的世界。如果那是一本好书，他便立刻接触到世界上一个最健谈的人。这个谈话者引导他前进，带他到一个不同的国度或不同的时代，或者对他发泄一些私人的悔恨，或者跟他讨论一些他从来不知道的学问或生活问题。

______(没有一项发明获得如此多的表扬和批评)thanInternet．

Read this part of a letter

Dear Sir or Madam

Our Order Number 8044P

On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.

We should be grateful if you would replace these items, or arrange to credit us with their value.

Yours faithfully

Miguel Gomez, Office Manager

&8226;Write a reply to your customer

&8226;thanking him for his letter

&8226;apologising

&8226;saying what you are going to de about his complaint

&8226;promising better service in future.

&8226;Write 60-80 words on your Answer Sheet.

&8226;Do not include postal address.