Read this part of a letter

Dear Sir or Madam

Our Order Number 8044P

On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.

We should be grateful if you would replace these items, or arrange to credit us with their value.

Yours faithfully

Miguel Gomez, Office Manager

&8226;Write a reply to your customer

&8226;thanking him for his letter

&8226;apologising

&8226;saying what you are going to de about his complaint

&8226;promising better service in future.

&8226;Write 60-80 words on your Answer Sheet.

&8226;Do not include postal address.

______(没有一项发明获得如此多的表扬和批评)thanInternet．

They are afraid that there will be another depression________(除非经济状况发生根本性的好转) in the next few months.

According last paragraph, the old national speed limit related to ______.

A good manager dares to take some risks.

SECTION A COMPOSITION (35 MIN)

Our country is developing very fast, and it is important for us to make the right decision on which direction to go. If you were to make a policy of development, which industry will you focus on, petroleum manufacture or tourism？ What are your reasons for the decision？

Write on ANSWER SHEET TWO a composition of about 200 words on the following topic:

We Should Vigorously Develop Petroleum Manufacture/Tourism

You are to write in three parts:

In the first part, state your point of view clearly.

In the second part, give some specific reasons to support your view.

In the last part, bring what you have written to a natural conclusion or a summary.

Marks will be awarded for content, organization, grammar and appropriateness. Failure to follow the above instructions may result in a loss of marks.