This airline has offered more comfortable seats to travelers.

SECTION A COMPOSITION (35 MIN)

Everyone needs to communicate with others in Ids life. But it doesn't mean you are necessarily a good communicator. To improve effectiveness, you have to learn communication techniques.

Write on ANSWER SHEET TWO a composition of 'about 200 words on the following topic:

How to Improve Communication Effectiveness

You are to write in three parts.

In the first part, state specifically what your idea is.

In the second part, provide one or two reasons to support your idea or describe your idea.

In the last part, bring what you have written to a natural conclusion or a summary.

Marks will be awarded for content, organization, grammar and appropriateness. Failure to follow the instructions may result in a loss of marks.

听力原文：M: Harrisons Trading Firm Ltd. How can I help you？

F: This is Anita Freeman, the assistant manager at Best Hardware. Is Mr Hunter there？

M: Speaking.

F: Mr Hunter, the goods we ordered arrived here last week. After reinspection, we found 30 steel rollers were terribly rusty. We have already sent you the photos of them by E-mail.

M: Really？ I'm so surprised to hear this. Anyway, I regret this incident should happen. Maybe the dampness at sea caused the rust.

F: Before unloading, our surveyors went on board and found the holds in perfect conditions. If you look at the photos, it's evident that the rust is due to poor workmanship. I demand a refusal of the full amount for the goods. We are in urgent need of the steel rollers. With so many faulty ones in hand, our project will surely be delayed.

M: Don't worry, Ms Freeman, we'll lay our best to mend your loss. I'll call our home office and ask them to dispatch the replacements. You can rest assured that your project won't be delayed.

F: OK. It sounds to be a good solution. When could the replacements be expected？

M: I think the earliest time would be this Friday. I would also like to have the faulty ones returned for examination.

F: That's OK. Mr Hunter, thanks a lot. Bye-bye.

M: Bye-bye.

&8226;Look at the notes below.

&8226;You will hear a woman calling to ask for a claim.

Harrison Trading Firm Ltd.

Notes

Customer: Anita Freeman, (9) ______

Goods ordered: (10) ______

Problem: 30 became rusty

Cause: due to poor (11) ______

Action: call home office and ask to send (12) ______

Time: Friday, 30/Oct/02

______(向右转弯), you will find a path leading to his cottage.

Industrial safe operation has long been a matter of considerable concern of our government. Hove-ever, the occurrence of accidents, especially of death accidents is still increasing in the past five years despite much governmental effort, There is a discussion in a newspaper about how to curb the rising of death accidents effectively.

Write an essay for the same newspaper to

(1)describe the drawing,

(2)analyze the reasons, and

(3)state your position.

In your essay, make full use of the information provided in the drawing printed below.

You should write 160～200 words on ANSWER SHEET2.

In the 1970s, the weekly minimum wage for actors was about ______.