听力原文：M: Harrisons Trading Firm Ltd. How can I help you？
F: This is Anita Freeman, the assistant manager at Best Hardware. Is Mr Hunter there？
M: Speaking.
F: Mr Hunter, the goods we ordered arrived here last week. After reinspection, we found 30 steel rollers were terribly rusty. We have already sent you the photos of them by E-mail.
M: Really？ I'm so surprised to hear this. Anyway, I regret this incident should happen. Maybe the dampness at sea caused the rust.
F: Before unloading, our surveyors went on board and found the holds in perfect conditions. If you look at the photos, it's evident that the rust is due to poor workmanship. I demand a refusal of the full amount for the goods. We are in urgent need of the steel rollers. With so many faulty ones in hand, our project will surely be delayed.
M: Don't worry, Ms Freeman, we'll lay our best to mend your loss. I'll call our home office and ask them to dispatch the replacements. You can rest assured that your project won't be delayed.
F: OK. It sounds to be a good solution. When could the replacements be expected？
M: I think the earliest time would be this Friday. I would also like to have the faulty ones returned for examination.
F: That's OK. Mr Hunter, thanks a lot. Bye-bye.
M: Bye-bye.
&8226;Look at the notes below.
&8226;You will hear a woman calling to ask for a claim.
Harrison Trading Firm Ltd.
Notes
Customer: Anita Freeman, (9) ______
Goods ordered: (10) ______
Problem: 30 became rusty
Cause: due to poor (11) ______
Action: call home office and ask to send (12) ______
Time: Friday, 30/Oct/02
Opinions from other scientists might go like this: "Why should they want to get in touch with us？ They may want to observe us only and __ (不干涉) the development of our civilization."
________(被蛇咬了两次之后), the boy was fear of going to the forest.
______(向右转弯), you will find a path leading to his cottage.
Many of those who violate the laws never think of themselves as lawbreakers,________(更不用说犯罪分子了)
Industrial safe operation has long been a matter of considerable concern of our government. Hove-ever, the occurrence of accidents, especially of death accidents is still increasing in the past five years despite much governmental effort, There is a discussion in a newspaper about how to curb the rising of death accidents effectively.
Write an essay for the same newspaper to
(1)describe the drawing,
(2)analyze the reasons, and
(3)state your position.
In your essay, make full use of the information provided in the drawing printed below.
You should write 160～200 words on ANSWER SHEET2.
