The marketing concept is the philosophy that firms should analyze the needs of their customers and then make decisions to______those needs.
A．satisfy
B．comfort
C．appease
D．convince

Years ago, the attitudes of business people toward marketing research could be______as "If it's not broken, don't fix it."
A．presumed
B．concluded
C．abstracted
D．summarized

Some people think more of animals than will of children.
A．they have
B．they had
C．they are
D．they do

Few pleasures can equal such of a cook drink on a hot day.
A．this
B．all this
C．that
D．all that

He had studied hard, he would have been able to pass the exam.
A．He had studied harder
B．if only he studied more
C．Had he studied harder
D．When he studied more

听力原文：W: Good morning, I am calling to inquire about your book shelves.
M: Yes, what would you like to know？
W: Well, I'd like to check the size first.
M: The standard point is 3.2 meters wide, 1.8 meters tall and 30 centimeters deep.
W: Thanks. That is the dimensions I need.' How about the colors？
M: We have 4 colors, white, black, brown and grey.
W: I think brown is OK, what about the charge of the delivery？
M: Well it depends on how far you are from our factory？
W: We are about 5 miles from your factory.
M: I see. That is our free delivery area.
（18)
A．The discount.
B．The weight.
C．The size.
D．The distance.