America’s Internet is fester than ever before, but people still complain about their Internet being too slow.

New York’s Attorney General’s office (26)__ an investigation in the fall into whether or not Verizon, Cablevision and Time Warner are delivering broadband that’s as fast as the providers (27)__ it is. Earlier this month, the office asked for the public’s help to measure their speed results, saying consumers (28)___ to get the speeds they were promised. “Too many of us may be paying for one thing, and getting another，” the Attorney General said.

If the investigation uncovers anything, it wouldn’t be the first time a telecom provider got into (29)__ over the broadband speeds it promised and delivered customers. Back in June, the Federal Communications Commission fined AT& T $ 100 million over (30)__ that the carrier secretly reduced wireless speeds after customers consumed a certain amount of (31)___ .

Even when they stay on the right side of the law, Internet providers arouse customers’ anger over bandwidth speed and cost. Just this week, an investigation found that media and telecom giant Comcast is

the most (32)__ provider. Over 10 months, Comcast received nearly 12,000 customer complaints, many (33)__ to its monthly data cap and overage (超过额度的)charges.

Some Americans are getting so (34)__ with Internet providers they’re just giving up. A recent study found that the number of Americans with high-speed Internet at home today (35)__ fell during the last two years, and 15% of people now consider themselves to be “cord-cutters.”

A)accusations

B) actually

C) claim

D) communicating

E) complain

F) data

G) deserved

H) frustrated

I) hated

J) launched

K) relating

L) times

M) trouble

N) usually

O) worried

？Read the memo below from the CEO of your company.

MEMO

To: International Sales staff

From: CEO

Date: 30/10/04

Subject: 50th anniversary celebration

I think it would be a good idea to include some of our overseas clients on the guest list for the formal event we are planning as part of the company's 50th anniversary celebrations.

Could all International Sales staff write to their most important clients to invite them to the event.

？Write a letter to an overseas client, Mrs Johannson:

？inviting her to the event

？giving her the date of the event

？giving details of what will happen at the event

？explaining what overnight accommodation is available.

？Write 60-80 words on your Answer Sheet.

？Do not include any postal addresses.

You can tell her I would like to see her (person) ______if it causes her no trouble.

What procedure will be adopted by Harvard to recruit freshmen this year？

From Accountant to Yogi: Making a Radical Career Change

[A] At some point, almost all of us will experience a period of radical professional change. Some of us will seek it out; for others it will feel like an unwelcome intrusion into otherwise stable careers. Either way, we have choices about how we respond to it when it comes.

[B] We recently caught up with yoga entrepreneur Leah Zaccaria, who put herself through the fire of change to completely reinvent herself. In her search to live a life of purpose, Leah left her high-paying accounting job, her husband, and her home, hi the process, she built a radically new life and career. Since then, she has founded two yoga studios, met a new life partner, and formed a new community of people. Even if your personal reinvention is less drastic, we think there are lessons from her experience that apply.

[C] Where do the seeds of change come from？ the Native American Indians have a saying: “Pay attention to the whispers so you won’t have to hear the screams.” Often the best ideas for big changes come from unexpected places — it’s just a matter of tuning in. Great leaders recognize the weak signals or slight signs that point to big changes to come. Leah reflects on a time she listened to the whispers: “About the time my daughter was five years old. I started having a sense that ‘this isn’t right.”’ She then realized that her life no longer matched her vision for it.

[D] Up until that point, Leah had followed traditional measures of success. After graduating with a degree in business and accounting, she joined a public accounting firm, married, bought a house, put lots of stuff in it, and had a baby. “I did what everybody else thought looked successful,” she says. Leah easily could have fallen into a trap of feeling content; instead, her energy sparked a period of experimentation and renewal.

[E] Feeling the need to change, Leah started playing with future possibilities by exploring her interests and developing new capabilities. First trying physical exercise and dieting, she lost some weight and discovered an inner strength. “1 felt powerful because 1 broke through my own limitations,” she recalls.

[F] However, it was another interest that led Leah to radically reinvent herself. “I remember sitting on a bench with my aunt at a yoga studio,’’ she said, having a moment of clarity right then and there: Yoga is saving my life. Yoga is waking me up. I’m not happy and I want to change and I’m done with this.” In that moment of clarity Leah made an important leap,conquering her inner resistance to change and making a firm commitment to take bigger steps.

[G] Creating the future you want is a lot easier if you are ready to exploit the opportunities that come your way. When Leah made the commitment to change, she primed herself to new opportunities she may otherwise have overlooked. She recalls:

[H] One day a man I worked with, Ryan, who had his office next to mine, said, “Leah, let’s go look at this space on Queen Anne.” He knew my love for yoga and had seen a space close to where he lived that he thought might be good to serve as a yoga studio. As soon as I saw the location, I knew this was it. Of course I was scared, yet I had this strong sense of “I have to do this.” Only a few months later Leah opened her first yoga studio, but success was not instant.

[I] Creating the future takes time. That’s why leaders continue to manage the present while building toward the big changes of the future. When it’s time to make the leap, they take action and immediately drop what’s no longer serving their purpose. Initially Leah stayed with her accounting job while starting up the yoga studio to make it all work.

[J] Soon after, she knew she had to make a bold move to fully commit to her new future. Within two years, Leah shed the safety of her accounting job and made the switch complete. Such drastic change is not easy.

[K] Steering through change and facing obstacles brings us face to face with our fears. Leah reflects on one incide

Linda Mitchell